About this role:
We’re looking for a bona-fide customer service whisperer to fill this role. The Service Desk Advisor is the frontline super pro who receives and resolves customer issues both from inbound calls and tickets. Besides having a the patience of a saint and knack for problem resolution, the primary responsibility of this role includes providing customers with information and a myriad of services, restoring their product service, and escalating tickets to a higher level of support if needed.
What you would do in this role:
What you need to know/have for this role:
While performing the duties of this position, the employee is frequently required to walk, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 30 pounds. Manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Specific vision abilities required by the job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Usual office working conditions: noise level in the work area is typical of most open-workspace office environments (with telephones, personal interruptions, and background noises) and of non-typical workspace environments (with music, cheering/clapping, loud laughter, and bell-ringing/horn blowing).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What we offer:
A competitive salary; employer-paid medical and dental insurance for the employee; company-paid short and long term disability benefits and insurance policy; optional Life, AD&D, and Supplemental Insurance; Health Savings and Flexible Spending account options; Unlimited Paid Time Off plan; career development and mentoring; casual dress code every day; snack-stocked kitchen; flexible work schedules; employee engagement and reward programs; and a relaxed, flexible work environment that fosters a balance between hard work and fun.